Passion|People|Solutions

We understand that each business has a core competency and managing a contact centre may not always be that for you. This is where we come in. By outsourcing your sales, recoveries and customer support services to us, you can focus on your core business while our highly trained and experienced contact centre team manage your call centre needs.

Our Services

Idahwoods Corporate Services is the preferred partner for outsourced call centre solutions.

Recoveries

We help you manage your cashflow by collecting on unrecovered debt from both consumers and businesses quickly and effectively through various proven methods integrated with technology. We specialise in both early and late stage collections ensuring you keep your recoveries up and costs down.

Sales

We ensure you meet your sales goals and grow your business through focused campaigns for sales services, lead generation, new sales, retentions, cross sales, telemarketing and direct marketing.

Customer Service

With increased demand by customers for quality customer service and support, we work with our clients to service their clients ensuring excellent customer experience thereby maximising customer satisfaction and repeat business.

Consultancy

We provide consultancy including training and coaching specifically to the microfinance, financial services and banking industries providing solutions and improvements to business processes, strategy, digital transformation and new technology, internal policy improvements and implementations; thereby, ensuring these organisations are profitable and sustainable.